Vicarage Road one of our residential services has received an ‘Outstanding’ rating in an unannounced inspection by the Care Quality Commission (CQC). The inspector rated the New Direction’s residential service with the highest grade possible for being ‘well-led’ and developing systems that ensure excellent standards of care. The Care Quality Commission’s report praised the positive culture of the home, which empowers the people they support to live the life they choose, make decisions, pursue interests and maintain independence and be part of their community.
The inspector commended New Directions’ management and support staff at Vicarage Road for their imaginative and innovative values that monitor and improve quality of the services provided. The people that live at Vicarage Road take part in the running of their own home through regular people led meetings and they and their families are involved in the planning of the support that they receive. The report states that staff gain confidence from sharing good practice and feel that their opinions are valued, they are supported, motivated and able to make suggestions for improvements. Feedback from one relative said, “It (New Directions) is an extremely positive and forward-thinking organisation.”
Registered Manager at Vicarage Road Dean Crawford said, “We are thrilled with the results of our latest CQC inspection at Vicarage Road. I am enthusiastic about developing services at New Directions further. We support people with disabilities to make decisions about the care that they receive. We also work in partnership with other organisations to keep up to date with best practices for providing our person-centred services. We are aiming toward an overall ‘Outstanding’ result and will continually identify ways to improve the quality of care that we provide.”
A ‘Pamper Afternoon’ offered to people with disabilities who use New Directions’ services hosted by Infinity Hair and Beauty Salon in Bilton, provided a little ‘me’ time and a makeover for all the ladies who took part. Everyone enjoyed a hair wash, head massage and blow dry by owner Kym-Lee Boyz and her colleague Chloe. Most of the women also indulged in a manicure. Leanne, Hayley, Rose, Susie, Linda and Tina were in high spirits on the day, treating themselves with a little bit of luxury and enjoying the buffet and refreshments. This special event was organised by New Directions’ Team Leader Lisa Barrett.
Following the event Tina said that she felt so pretty and spoilt. Rose enjoyed having a dance. Linda said she wanted to look different and looked at pictures of short hairstyle. Leanne said she felt like a princess having the girls wait on her and doing her nails. Suzie was very happy smiling and laughing. Everyone remarked how they appreciated the afternoon and felt fabulous. Owner Kym-Lee opened the salon in July 2016 after training at Rugby College then completing her management degree at Henley-In-Arden. The salon provides a range of unisex treatments including hair, nails and beauty treatments. Due to the success of this event New Directions is now considering the possibility of a men’s pamper afternoon.
Team Leader Lisa Barrett said, “I would like to thank Kym-Lee and the team for making the day such a special experience for the people with disabilities we support. Making others feel beautiful is a gift and we could see the positive and lasting effect that this event has had on all the women instantly. Events like this help people with disabilities to boost confidence and self-esteem which in turn makes them feel valued and able to develop relationships and contribute better to the local community.”
If you want to help individuals with disabilities to make choices, take control of their own lives, and be happy and safe people who can dream, have hope and ambition then New Directions needs you. Our growing charity is hosting a Recruitment Day on Saturday 9th September between 10-2 at The Exchange, Rugby, CV21 2SA. You can meet managers for an informal chat to answer your questions about training available, career opportunities, shift work, casual work, employee benefits, or how to apply for current vacancies. You can become part of our team as a Support Worker, make a real difference in your community and develop your career in Health and Social Care.
Being a support worker is a rewarding opportunity for people who are passionate about maximising independence for everyone. New Directions needs people who are good motivators and flexible as there will be some evening and weekend shifts. No experience is necessary as the charity has a thorough training programme but if you are a quick learner, hardworking and ready to use new technologies that make your job easier then you will soon develop your career. This event is open to existing support workers or people who are new to this role. As a Support Worker you will also provide personal, physical and emotional support to disabled people who require assistance to live the life they choose at home and in the community.
Human Resources Manager Lorna Brindley said, “New Directions is a forward thinking charity and the requirement of its roles as a Support Worker has changed over the years with the advance in approaches to supporting people with disabilities and new technologies. Being a Support Worker can be challenging so with the right support for our employees our charity offers great opportunities and competitive rates of pay. If you are looking for a rewarding career that changes lives then New Directions can provide you with a the skills and knowledge that will give you that satisfaction.”