Customer Enagagement Banner

How we engage with our customers and what we do with the feedback…

There are many ways we communicate and engage with our customers and
tenants at New Directions. Click here to download the Co-Regulation Leaflet

Co Regulation BookletCo Regulation Booklet2

Once we have received feedback from our customers and tenants we attempt
to resolve any problems or progress any suggestions such as:

New Adapted Vehicle

One customer highlighted the need for New Directions to have its own
reliable vehicle with adaptions for those with physical disabilities for
appointments, holidays and day trips. By fundraising New Directions has
since successfully purchased a new vehicle.

New Lift

At the resident’s meeting for one of welcoming residential homes it was
stressed that the home’s lift needed updating and upgrading. This has now
been replaced with a newer more technologically advanced model with a
larger capacity for passengers

Domestic Team

When service users approached New Directions about obtaining paid work
and volunteering opportunities the charity were able to look at vacancies
within the charity and embraced their abilities and accommodated their
needs.

Carol Payne Photo WEBMy name is Carol Payne and I am New Directions’
Customer Engagement Champion.
You can talk to me by ringing 01788 576285 or
email me on: cpayne@newdirectionsrugby.org.uk.