Doreen (Chief Executive)
I worked for many years initially in nursing and for the last 17 years have held key leadership and management roles in social care, within health, housing and support sectors working with vulnerable individuals, including those with physical and learning disabilities.
I took up my role as Chief Executive in 2010 at a very exciting time for New Directions as we moved forward with the development of our new short stay home, day opportunities, home care and supported living services.
As a local charity, the people we support and their families are at the heart of everything we do and we lead the way in Warwickshire in supporting people with learning disabilities to have more choices, independence, individually tailored support packages that are very flexible to enable them to have more fulfilling lives.
We are very proud of our community roots as the organisation was established over 60 years ago by local families and also our commited, motivated and experienced staff team. We are a very proactive organisation who are at the forefront of bringing new and innovative services to meet the changing needs and aspirations of the people we support.
New Directions is an inspiring vibrant organisation and it is very rewarding for me to work with the people we support and their families and to lead such a valuable organisation through its successful growth and development so we can support more people in the future across Warwickshire.
Joanne (Finance Manager)
I have been associated with the Charity in various ways since my childhood. My elder sister has Down’s Syndrome and as a result my family have been actively involved with the Charity since the 1970’s. My father was a Trustee of the Charity from its incorporation in 1991 until his death in 2004. As a Chartered Accountant and family member I joined the Board as a Trustee in 2000. I resigned in March 2015 to enable me to join the senior management team as the Finance Manager. I have over 30 years experience in accountancy practice and as as result I have a strong commercial awareness. My long standing connections with the Charity means that, like the other members of the management team, I am passionate about the services we provide and I strive to ensure we provide the highest quality support that we can whilst ensuring the Charity remains financially viable in the long term.
I have seen the Charity grow from offering support to a few individuals to supporting over 80 people from the Rugby area. I love going to work every day and take great pride in being involved with such a forward thinking Charity that enables people with disabilities live as independently as possible and to fulfill their potential.
Lorna (Human Resources Manager)
I have worked for New Directions since June 2012 as the Human Resources (HR) Manager and have been overwhelmed by the commitment and passion of all staff in supporting our service users to lead full and meaningful lives.
I am a chartered member of the CIPD (Chartered Institute of Personnel and Development) and during my career have worked within the civil service, police service and also within a very similar charitable organisation, providing support and housing services to adults with learning disabilities. I have therefore relished the opportunity to work within this type of organisation again and have been made to feel very welcome by the staff, service users, their families and the Board of Trustees.
I have joined New Directions at an exciting time as we look to continue to develop new and different services to meet the changing needs of service users. As HR Manager my role is to provide professional advice and support to managers and staff on all key aspects of people management, to ensure our policies and procedures reflect current employment law and best practice, and to support the organisation’s desire to be an employer of choice.
Laura (Senior Registered Care Manager)
I have worked at New Directions since August 2006 and started my career as a support worker in one of New Directions’ registered homes. I am now the Senior Care Manager and hold my Registration with The Care Quality Commission.
My role is to oversee the support services and work alongside the Managers of the services to ensure they provide a high standard of care and support. I am also involved in the new and exciting developments that we create to ensure we are meeting the changing needs of vulnerable adults who require our support.
Alongside the Senior Care Manager Role I carry out duties within my Registered Managers’ remit overseeing a specific service and managing the day to day running of it.
I have seen a vast amount of positive change over the years and have always been proud of the quality of the services we provide and the involvement from the service users in the decisions made. The staff team are fantastic and consistently put the needs of the service users first.
My job is great, no one day is the same and the service users we support are all so different in so many positive ways. Being able to support them all to gain independence, empowerment and make decisions about their own lives is really rewarding.
Emma (Registered Care Manager)
New Directions has always encouraged staff to develop themselves and many, including myself, have been given the opportunity to do this.
I currently manage the residential home, Poppy Place. My main focus is to provide the highest quality service for the people that we support, encouraging them to be as independent as their needs allow.
Carol (Registered Care Manager)
I have worked supporting adults with learning disabilities since 1994. I started as a Support Worker and have worked my way up to Registered Care Manager. I currently manage Home Care and Supported Living Services.
At New Directions we pride ourselves on being advocates for our service users, supporting them with health appointments, social activities, planning and implementing for the best possible future.
Debbie (Registered Manager)
I have worked for New Directions since 2007 and started as a support worker in residential services. In 2012, as deputy manager I played a key role in the setting up and opening of our first supported living complex, Gateway Court.
I am currently a registered manager for supported living services.
The best part about my role is supporting people to move into a home of their own and increase their social networks. Seeing people grow in confidence and independence and lead fulfilling lives is extremely rewarding.
Dean (Registered Care Manager)
I have worked in the social care sector since 1991. My experiences commenced in this area by direct support to adults with severe learning disabilities in a residential dwelling close to Birmingham city centre. I have since progressed in my career to Team Leader, Job Coach, Deputy Manager and prior to joining New Directions; Registered Manager for 2 residential homes.My current role is to manage Milner House respite service and Vicarage Rd & 27a residential homes. I am also developing the Community Respite service. This is a new project that that will provide bespoke support to enable people living across Warwickshire to access activities and increase their presence in the community.We work hard to ensure all of the individuals we support are enabled to reach their identified goals and achieve maximum potential!
Jill (Office Manager)
I joined the company at the beginning of 2006 as Secretary to the Chief Executive having previously worked as a secretary to a Director within an internationally trading American corporation. I am an AMSPAR trained medical secretary and have experience of working at doctors’ surgeries, health centres and the hospital. Situated close to Reception I am often the first point of contact for people phoning, visiting or emailing New Directions. The Administration Team extends a very warm welcome and we always endeavour to put you in contact with the most appropriate person. New Directions has a lovely family atmosphere and our service users and their families are always our top priority. Working for a charity is challenging but very rewarding and knowing that my job supports people with learning disabilities to maintain their independence and live full and rewarding lives gives me a lot of satisfaction.