“New Directions is making an incredible difference every day and I want to ensure that everyone who needs to know about the organisation knows what an excellent job is being done and the extraordinary impact that you all achieve. I can’t wait to join you all in November”

Paul Tolley, Chief Executive


Chief Executive

Paul Tolley will be joining New Directions as the charity’s new Chief Executive Officer in November having been Chief Executive of Warwickshire Community and Voluntary Action since 2008. Paul has many years of experience within the voluntary sector, has a great reputation locally and brings with him established relationships with Warwickshire County Council and other key organisations within our sector. We are very much looking forward to welcoming Paul to New Directions.


Finance Manager

I have been associated with the Charity in various ways since my childhood. My elder sister has Down’s Syndrome and as a result my family have been actively involved with the Charity since the 1970’s. My father was a Trustee of the Charity from its incorporation in 1991 until his death in 2004.

As a Chartered Accountant and family member I joined the Board as a Trustee in 2000. I resigned in March 2015 to enable me to join the senior management team as the Finance Manager. I have over 30 years experience in accountancy practice and as as result I have a strong commercial awareness.

My long standing connections with the Charity means that, like the other members of the management team, I am passionate about the services we provide and I strive to ensure we provide the highest quality support that we can whilst ensuring the Charity remains financially viable in the long term.

I have seen the Charity grow from offering support to a few individuals to supporting over 100 people from the Rugby area. I love going to work every day and take great pride in being involved with such a forward thinking Charity that enables people with disabilities live as independently as possible and to fulfill their potential.


Human Resources Manager

I have worked for New Directions since June 2012 and continue to be overwhelmed by the commitment and passion of all of our staff in supporting individuals to lead full and meaningful lives.

I have been a chartered member of the Chartered Institute of Personnel and Development for over 20 years and am committed to ensuring New Directions is an employer of choice through having fair and consistent people management practices in place and effective systems of support for all of those who work for us. We ensure our staff are well supported through regular supervision and appraisal meetings with their line manager, well trained through the provision of our annual training programme and highly motivated to deliver high quality, person centred services to the people we support.  

New Directions continues to develop and grow to meet the changing needs of individuals and every day I feel proud to be a part of this fantastic organisation.


Head of Operations

I have been very lucky to have worked in the health and social care industry now for just over 10 years. In 2007 I had my first domiciliary care service registered which I set up from home and then sold on in 2014. I have then gone on to hold Senior Manager posts within supported living, domiciliary care and residential settings. I have learnt a vast amount over the years and have enjoyed all aspects of my roles. I started with New Directions Rugby in March 2018 as the Head of Operations and is the best decision I’ve made to date. The support and welcome I have received has been phenomenal and I hope to have many years with new Directions to come.


Registered Care Manager

I have worked supporting adults with learning disabilities at New Directions since 1994. I started as a Support Worker and have worked in a variety of our services progressing to Registered Manager.

I currently manage the vibrant Day Opportunities service, Community Choices Network (CCN) based on Albert Street in Rugby. We have an extensive timetable for individuals to access.  Activities include swimming, horse riding, CV and computer skills and sports and exercise amongst many more.

I am also the Registered Manager at Milner House which provides respite, transitional support, short stay and reablement for people with learning and physical disabilities. New Directions provides these services in a purpose-built, ground floor home. We provide people with the opportunity to engage in their local community, make new friends, develop new skills and abilities and have fun.

At New Directions we pride ourselves on being advocates for the individuals we support, assisting them with health appointments, social activities, planning and implementing for the best possible future.


Registered Care Manager

I have worked at New Directions since 1990, starting as a support worker and working my way up to becoming a Registered Care Manager.

New Directions has always encouraged staff to develop themselves and many, including myself, have been given the opportunity to do this.

I currently manage the residential home, Poppy Place. My main focus is to provide the highest quality service for the people that we support, encouraging them to be as independent as their needs allow.



Operations Manager

I have been lucky enough to manage services for people with Learning Disabilities since 2005.  Joining New Directions in April 2018 as Operations Manager has only strengthened my passion to ensure people receive the person-centred support they deserve.

Within my role I will manage all Supported Living Services.  Living in Rugby I have watched the organisation develop and grow positively.  I am really looking forward to seeing how we develop further and I am excited to be a part of its future.


Office Manager

I joined the company in 2006 and am an AMSPAR trained medical secretary with experience of working in healthcare settings.  As Office Manager I lead the Administration Team.  We extend a warm welcome to all who visit or make contact with us and we always endeavour to put you in contact with the most appropriate person. New Directions has a great family atmosphere and the people we support and their families are always our top priority. Working for a charity is challenging but very rewarding and knowing that my job supports people with learning and other disabilities to maintain their independence and live full and rewarding lives gives me a lot of satisfaction.


Rota Scheduler

I have worked and volunteered in many health and social care settings over the last 20 years.  This has given me a wide range of experiences and knowledge in both hands-on support and operational elements of services.  I am excited to join New Directions at a time of growth and development, and to be able to use my skills and experience to introduce a change in the way we allocate and monitor the support we provide across our organisation.

New Directions has a friendly and supportive culture and I’ve been made to feel incredibly welcome in the short time I’ve been here.  I am looking forward to working with the team and to meeting the challenges that this new role brings, knowing that it will enable us to continue to improve the services we deliver.


Deputy Manager

I have worked at New Directions since 1999 when I began as a Support Worker.  I have had various roles at New Directions since then including working at our different residential homes and managing the day opportunities service, Community Choices Network from its beginnings at Richmond Lodge through to the move to The Exchange.

I now lead a team of staff in the charity’s Respite and Residential services where we recently received an Outstanding rating for a well led service at Vicarage Road.

It is so important to encourage people with disabilities to live their lives to the full.  At our respite/short stay service, Milner House, people can access the community where the activities fit around their culture and needs.  People are encouraged to learn news skills while taking a short break, which helps to make every step forward the right step.


Deputy Manager

I have worked for New Directions for 9 years now and have gained lots of knowledge and experience along the way mainly in residential services.  I am committed and motivated to providing the best care and support for the individuals and upholding the ethos of New Directions and our visions.  I am grateful to be a part of an organisation that has such a positive reputation and continues to grow.  I look forward to further developing in my role.


Deputy Manager

I have worked with New Directions since 2010.  I started my journey as a support worker and progressed to becoming a Deputy Manager.  New Directions has always encouraged staff to develop within the company and has provided ongoing training and support to enable staff to do this.  My background in health and social care has been nursing care and residential care which have both been very rewarding.  Currently I work in supported living services.  I love the fact that every day is different and the individuals we support are able to challenge themselves daily and learn new skills.


Deputy Manager

I have been lucky to work in the health care sector for over 20 years. The early part of my career was working for the NHS where I managed a number of services and then emerged to health and social care where I have also worked in residential and supported living roles. My first week at New Directions was one of the most memorable experiences of my career. Immediately, I engaged with the management team and felt welcomed.  I had a clear understanding of what is required of me and I also had in depth discussions with other managers regarding the vision of the organisation and the areas we can improve. Lastly, I have received support across the organisation and l can see myself having a great future with New Directions.


Deputy Manager

I started working for New Directions in 2012 as a support worker at one of our residential homes. I have since worked in our respite service, a small residential flat and then back to our residential home. I have worked my way up to a senior support worker, and then to become team leader and now to  my current role as Deputy Manager. New Directions has given me the opportunity to develop my skills and knowledge and I look forward to developing on these as the company continues to expand.