We really value feedback from those who use and are involved in our service. Here are just some of the comments made about us:
“[The home] is brilliant. She loves her visits. There is always a nice welcome. She has been going [for short stays] for 13 years and has never not wanted to go.” Mrs Nichols
” We are very happy that we have somewhere that Fiona is happy to come and stay and she looks forward to her visits.” Mr & Mrs Taylor
“The staff are excellent. There is a real family atmosphere.”
“Every time ‘L’ stays at [the house] she enjoys herself and everyone is very friendly.”
“The atmosphere in the house is that of a close family unit with obvious signs that the residents are happy there.”
“He thinks of [the house] as his home. When returning after Christmas, the others waited for his return before having their lunch and greeted him with obvious delight.”
“The home is good and we know it will get better.”
“We are both happy with communication and help provided by the staff.”
“When we visit it is just like ‘home from home’, it’s lovely.”
“[The home] is a very safe and friendly home. The staff make us very welcome. We are very pleased with this service.”
“It was really nice to meet the residents and have a look around the house. [We] were very impressed with what we saw.” Mrs G, after an initial visit.
“It was nice to see everyone working together to ensure that both residents and their families were taken care of. [We] both had a lovely time. The garden looked wonderful and the food was delicious. It was a truly wonderful family affair for all. Thank you once again. It really was a special day for us in so many different ways.” Mr & Mrs C after a garden party held at one of New Directions’ residential homes.