Insights from the ‘Your Views Matter’ Survey 2022


At New Directions Rugby, we believe in the power of feedback and continuous improvement. We strive to provide exceptional support and services to the people we care for and their families. 

Understanding the Survey:

In 2022, we conducted the ‘Your Views Matter’ survey to gather valuable insights and understand how the people we support and their families view the support we provide, our services and our staff. We are thrilled to share the results with you, as they highlight the positive impact we have made and reaffirm our commitment to delivering safe, caring, effective and responsive services. Through our electronic feedback form, we received a total of 103 responses, each providing invaluable feedback on their experiences.

Paul Tolley, CEO of New Directions Rugby said

“As we approached 2022, with pandemic restrictions still in place, we knew that we needed to change the way that we carry out our satisfaction surveys.  We put in place a simple online form that allowed everyone to share their views and we are delighted with the results.” 

Positive Feedback Highlights:

We are delighted to share that an incredibly high number of respondents expressed their satisfaction by giving their experiences a rating of “Good” or “Very Good” to our various essential questions. The charts demonstrate the positive impact our services have had on the lives of those we support. It is really encouraging to see such favourable ratings, as they signify that our efforts to enhance the well-being of everyone we support are bearing fruit.

The ‘Your Views Matter’ survey has provided us with valuable insights into the experiences and perceptions of our clients and their families. The overwhelmingly positive feedback we received speaks volumes about our commitment to delivering high-quality support, prioritising safety and security, and being responsive to their needs.

We understand that there are always areas for improvement, and we genuinely appreciate the constructive feedback we have received. By carefully considering the suggestions, we are committed to making even more positive changes that align with the needs and expectations of the people we support, their friends, families and associated professionals.


Moving forward, we remain dedicated to incorporating the feedback we received and striving for excellence in all aspects of our support. By fostering a culture of openness, continuous improvement, and person-centred care, we will continue to make a positive impact on the lives of the individuals and families we serve.

Thank you to everyone who completed our ‘Your views matter’ survey in 2022. The more people who we support, their families and those we work with who complete it, the better feedback we receive on how you feel about the support we provide at New Directions.

Our 2023 survey can be completed by clicking here.

We look forward to receiving your feedback.

To find out more about how New Directions can support you click here.

To find out more about how you can join New Directions click here.
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