How we engage with our customers and what we do with the feedback…

There are many ways we communicate and engage with our customers and tenants at New Directions.


New Adapted Vehicle

One customer highlighted the need for New Directions to have its own reliable vehicle with adaptions for those with physical disabilities for appointments, holidays and day trips.

By fundraising New Directions has since successfully purchased a new vehicle.

New Lift

At the resident’s meeting for one of welcoming residential homes it was raised that the home’s lift needed updating and upgrading.

This has now been replaced with a newer more technologically advanced model with a larger capacity for passengers.

Domestic Team

When service users approached New Directions about obtaining paid work and volunteering opportunities the charity were able to look at vacancies within the charity and embraced their abilities and accommodated their needs.

The Board of Trustees at New Directions Rugby Ltd. want to hear your views on your experiences of our services. Your comments will be answered or responded to by our Customer Engagement Champion.

Tell us about your views on:

  • your home
  • your communal room plus activities
  • your garden space
  • the support services you receive
  • maintenance of your home

Please call 01788 573318 or email