How we engage with our customers and what we do with the feedback…

There are many ways we communicate and engage with our customers and tenants at New Directions.

My name is Carol Payne and I am New Directions’ Customer Engagement Champion.

01788 576285

Once we have received feedback from our customers and tenants we attempt to resolve any problems or progress any suggestions such as the ones below.

New Adapted Vehicle

One customer highlighted the need for New Directions to have its own reliable vehicle with adaptions for those with physical disabilities for appointments, holidays and day trips.

By fundraising New Directions has since successfully purchased a new vehicle.

New Lift

At the resident’s meeting for one of welcoming residential homes it was stressed that the home’s lift needed updating and upgrading.

This has now been replaced with a newer more technologically advanced model with a larger capacity for passengers.

Domestic Team

When service users approached New Directions about obtaining paid work and volunteering opportunities the charity were able to look at vacancies within the charity and embraced their abilities and accommodated their needs.