Del Harries: Training New Directions Staff on Hate Crime Awareness


Del Harries has been working with New Directions (Rugby) since 2010, making us his second oldest customer! Over the years, Del has witnessed our growth and modernisation under the guidance of our previous CEO Doreen Woodward and, more recently, Paul Tolley our current CEO. 

Del helps us provide comprehensive training to the staff at New Directions on various crucial topics. Most recently our staff have completed hate crime awareness with Del.

We believe it is incredibly important to keep all of our staff well-trained and informed on a range of subjects including hate crime for several reasons.

  • Hate crime poses a significant threat to the safety and well-being of individuals within society, particularly those who are vulnerable due to factors such as disability, ethnicity, religion, or sexual orientation. By providing training on hate crime awareness, we help ensure that our staff can recognise the signs and indicators of such crimes, enabling us to take appropriate action to prevent and address incidents effectively. 
  • Hate crimes often target marginalised communities and can have a profound impact on individuals’ physical and mental well-being. By equipping our staff with the knowledge and understanding of hate crime, New Directions fosters a culture of empathy, support, and inclusivity across the organisation. Staff members become better equipped to provide appropriate care and support to individuals who may have experienced or could be at risk of hate crime, ensuring their safety, dignity, and overall well-being. 
  • Training staff on hate crime also contributes to our commitment to equality, diversity, and human rights. It reinforces the principles of inclusion and non-discrimination, creating an environment where all individuals feel respected, valued, and protected. This not only enhances the quality of our services but also helps to build trust and positive relationships between staff and those they support. 
  • Keeping staff trained on hate crime awareness aligns with our commitment to providing person-centred care. It enables us to create an environment where everyone feels safe, respected, and empowered. By promoting awareness, prevention, and effective responses to hate crime, New Directions is actively contributing to building a more inclusive and tolerant society.

Del told us he values his ongoing collaboration with New Directions and commends our commitment to person-centred values. Through our comprehensive training packages and through working with partners such as Del, New Directions aims to create a safer and more inclusive environment for both staff and the individuals we support, ensuring awareness and proactive measures against hate crime.

“It’s been a pleasure to see how they’ve grown and modernised in recent years, first under the direction of Doreen Woodward, and more recently the leadership of Paul Tolley. I feel proud to have been a small part of their evolution!”

Del Harries

“Our staff always comment on how valuable they find Del’s training and it is always engaging. We don’t just provide the ‘basics’ when it comes to training our staff, we always strive for outstanding levels in everything that we do and Del helps us do just that”

Paul Tolley  

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