Our mission is to enable and support people with a learning disability to take control of their lives, to be as independent as they can be and to have the best quality of life possible.


We are committed to improving the lives of the people we support. Our person-centred approach puts the individual at the centre of all our activity – whether that involves providing day-to-day support or advocating for individuals on matters that directly affect them.  We are committed to offering choices, independence, dignity, privacy, respect and promoting the rights of people with learning disabilities.


In view of the values New Directions holds of respect, dignity, inclusion, empowerment, choice, independence and equality, we will:

Uphold and promote our belief that all individuals have the right to be treated with dignity and that each of us has a responsibility to treat others with respect.

Work together with the people we support, our colleagues and all partners and community groups to establish practices which express our values of diversity.

Endeavour to ensure that our facilities, resources and services are responsive, relevant and accessible to all who wish to access them.


We will work in partnership with people with learning disabilities and family carers, recognising that they are the real experts and that their stories and life experiences should be central to developing and sharing good practice.


  • We will make sure that people with learning disabilities are kept safe from abuse and neglect and are able to be independent and make choices
  • We believe that communication is a basic right and will work in ways that ensure that individuals’ means of communication are supported and valued
  • We are committed to developing the values, knowledge, skills and competencies of all those who support people with a learning disability
  • As an organisation, we will be person centred and value our staff so that they can value the people we serve
  • We are open to changing the way we work if this means that more people with learning disabilities can have better lives through what we do.


If you wish to make a comment, compliment or complaint about any of our services, please download and complete the form below and refer to our policy and procedure:

Complaints Policy & Procedure

Complaints, Compliments & Comments Form

Commitment to STOMP

Making a Complaint (EASY READ)

Quality Policy Statement (EASY READ)

Safeguarding Policy & Procedure

Public Interest Disclosure Policy (Whistleblowing)


Celebrating 10 Years Of Respite Provision

Celebrating 10 Years Of Respite Provision

The official ribbon was cut to open New Directions’ respite service ‘Milner House’ on the 24th of June 2011 by the then Mayor of Rugby, Gwen Hotten. This vibrant respite service is now celebrating its 10th year of supporting people with learning disabilities and...

Creative Solutions For People With A Learning Disability

Creative Solutions For People With A Learning Disability

The benefits of creative tasks can be particularly important for people who experience extreme emotions or present as non-verbal, this includes people with a learning disability or autism. The people who we support learn how to solve problems with creative solutions...

Lateral Flow Tests For Visits Needed

Lateral Flow Tests For Visits Needed

With the new Indian strain of Covid-19 affecting the nation, it is important that we protect the people we support and you from infection. Changes may have occurred after 14th June depending on the results of the government announcement. The latest government guidance...

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