Our mission is to enable and support people with a learning disability to take control of their lives, to be as independent as they can be and to have the best quality of life possible.


We are committed to improving the lives of the people we support. Our person-centred approach puts the individual at the centre of all our activity – whether that involves providing day-to-day support or advocating for individuals on matters that directly affect them.  We are committed to offering choices, independence, dignity, privacy, respect and promoting the rights of people with learning disabilities.


In view of the values New Directions holds of respect, dignity, inclusion, empowerment, choice, independence and equality, we will:

Uphold and promote our belief that all individuals have the right to be treated with dignity and that each of us has a responsibility to treat others with respect.

Work together with the people we support, our colleagues and all partners and community groups to establish practices which express our values of diversity.

Endeavour to ensure that our facilities, resources and services are responsive, relevant and accessible to all who wish to access them.


We will work in partnership with people with learning disabilities and family carers, recognising that they are the real experts and that their stories and life experiences should be central to developing and sharing good practice.


  • We will make sure that people with learning disabilities are kept safe from abuse and neglect and are able to be independent and make choices
  • We believe that communication is a basic right and will work in ways that ensure that individuals’ means of communication are supported and valued
  • We are committed to developing the values, knowledge, skills and competencies of all those who support people with a learning disability
  • As an organisation, we will be person centred and value our staff so that they can value the people we serve
  • We are open to changing the way we work if this means that more people with learning disabilities can have better lives through what we do.


If you wish to make a comment, compliment or complaint about any of our services, please download and complete the form below and refer to our policy and procedure:

Complaints Policy & Procedure

Complaints, Compliments & Comments Form

Commitment to STOMP

Making a Complaint (EASY READ)

Quality Policy Statement (EASY READ)

Safeguarding Policy & Procedure

Public Interest Disclosure Policy (Whistleblowing)


Plans To Re-Open Our Day Opportunities Service

Plans To Re-Open Our Day Opportunities Service

Our day opportunities service will be opening its doors on 21st June and welcoming back customers who have been unable to attend since March 2020. Over the past months there have been three bubbles of people accessing the building and using the facilities such as art,...

Is Lockdown The Best Time To Move Home?

Is Lockdown The Best Time To Move Home?

Spending more time at home with our families has put pressure on our relationships and can give us a good reason to find some space and a place of your own. Anastasia was living with her family and had already been in touch with a social worker, however when lockdown...

From Helping Mum To Helping Myself

From Helping Mum To Helping Myself

Billy was looking forward to the pubs opening after lockdown. Now he is raising a glass to welcome the lifted restrictions and celebrating his independence outdoors with his friends. Supported by our staff, Billy goes out regularly and has been living in one of our...

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