New Directions has received an ‘Outstanding’ rating in an unannounced inspection by the Care Quality Commission (CQC). The inspector rated the New Direction’s residential service Vicarage Road with the highest grade possible for being ‘well-led’ and developing systems that ensure excellent standards of care. The Care Quality Commission’s report praised the positive culture of the home, which empowers the people they support to live the life they choose, make decisions, pursue interests and maintain independence and be part of their community.

The inspector commended New Directions’ management and support staff at Vicarage Road for their imaginative and innovative values that monitor and improve quality of the services provided. The people that live at Vicarage Road take part in the running of their own home through regular people led meetings and they and their families are involved in the planning of the support that they receive. The report states that staff gain confidence from sharing good practice and feel that their opinions are valued, they are supported, motivated and able to make suggestions for improvements. Feedback from one relative said, “It (New Directions) is an extremely positive and forward-thinking organisation.”

Registered Manager at Vicarage Road Dean Crawford said, “We are thrilled with the results of our latest CQC inspection at Vicarage Road. I am enthusiastic about developing services at New Directions further. We support people with disabilities to make decisions about the care that they receive. We also work in partnership with other organisations to keep up to date with best practices for providing our person-centred services. We are aiming toward an overall ‘Outstanding’ result and will continually identify ways to improve the quality of care that we provide.”