During this decade, New Directions continued to develop and expand its services. 

June 2011 saw the opening of Milner House, made possible in part by a generous legacy from the Milner family – Betty and Keith, founding members of Rugby Mencap, whose daughter Peggy had been supported by the charity for many years.

This legacy enabled the creation of a modern, welcoming home designed to support individuals through respite care, holiday breaks, and the development of independence and life skills.