About Us
We’re looking for a motivated, organised and creative Senior Administrator to join our team.
This is a varied and rewarding position combining front-of-house reception and administrative support with key responsibilities in digital communications and recruitment administration. You’ll be the friendly first point of contact for visitors, staff and external partners, while also helping us share our work online, attract great new colleagues, and ensure the smooth running of our office and communications.
Key Responsibilities
Reception & Administration
- Provide a professional and welcoming reception service, managing incoming calls, visitors, and general enquiries efficiently.
- Maintain the room booking calendar, prepare meeting rooms, and organise refreshments or equipment as required.
- Provide clerical and administrative support to the Senior Leadership Team and Office Manager.
- Produce a variety of documents such as letters, reports, meeting minutes and newsletters.
- Maintain and update databases, mailing lists and company records.
- Assist in the planning, coordination and delivery of company events and internal functions.
- Ensure compliance with data protection and organisational policies.
- Help maintain an organised, safe and positive working environment for staff, service users and visitors.
Recruitment Administration
- Support the Office Manager in managing all aspects of the recruitment process, from advertising vacancies to onboarding new staff.
- Alongside the Office Manager, post job adverts across various platforms, ensuring they reflect New Directions’ values and branding.
- Manage applications, coordinate interviews, and liaise with candidates and hiring managers.
- Assist with pre-employment checks, reference requests and maintaining accurate recruitment records.
- Help coordinate induction and onboarding materials for new starters.
- Contribute ideas to enhance our recruitment marketing and candidate experience.
Digital Media & Marketing
- Create engaging content for New Directions’ website, newsletters and social media channels, helping to share our impact and values with a wider audience.
- Work with the Office Manager and Senior Leadership Team to plan and deliver digital communication campaigns.
- Design and distribute accessible marketing materials, including promotional leaflets, annual reports and event materials.
- Regularly update the organisation’s website and social media, ensuring information is current, relevant and visually appealing.
- Capture and edit photos, videos or case studies to highlight our work and celebrate achievements.
- Monitor social media engagement and provide reports or insights to support strategy.
- Ensure all digital materials align with brand guidelines and accessibility standards.
About You
You’ll bring:
- Excellent organisational, administrative and communication skills.
- Previous experience in digital content creation and social media
- Previous experience in tracking social media performance and implementing strategies to increase reach and engagement would be advantageous.
- Experience of Microsoft Office and Google Workspace, and ideally familiarity with tools such as WordPress, Canva and Mailchimp.
- A positive, proactive and creative mindset.
- Strong attention to detail and ability to manage multiple priorities.
- Discretion when handling sensitive or confidential information.
- A genuine commitment to equality, inclusion and the values of New Directions.
What We Offer You
- 28 days leave per year including public holidays, pro rata for part time employees, increasing to 29 days after 2 years’ service and to 31 days after 5 years’ service
- The cost of the DBS check will be paid by the company however you will be required to subscribe to the Update Service at you own cost and this will be reimbursed to you on successful completion of probation
- Comprehensive induction and ongoing regular supervision, training and development
- Opportunity and support to achieve a work-based qualification
- Free 24 hour confidential Employee Assistance Programme helpline
- Reduced rate voluntary healthcare cash plan to support your health and wellbeing and that of your family
- The chance to wake up every day knowing that you are making a difference
Closing Date: Friday 20 November, however, we may close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.