OUR PROMISE
Our mission is to enable and support people with a learning disability to take control of their lives, to be as independent as they can be and to have the best quality of life possible.
OUR COMMITMENT TO YOU
We are committed to improving the lives of the people we support. Our person-centred approach puts the individual at the centre of all our activity – whether that involves providing day-to-day support or advocating for individuals on matters that directly affect them. We are committed to offering choices, independence, dignity, privacy, respect and promoting the rights of people with learning disabilities.
OUR RESOLUTIONS
In view of the values New Directions holds of respect, dignity, inclusion, empowerment, choice, independence and equality, we will:
Uphold and promote our belief that all individuals have the right to be treated with dignity and that each of us has a responsibility to treat others with respect.
Work together with the people we support, our colleagues and all partners and community groups to establish practices which express our values of diversity.
Endeavour to ensure that our facilities, resources and services are responsive, relevant and accessible to all who wish to access them.
HOW DO WE KEEP OUR PROMISE?
We will work in partnership with people with learning disabilities and family carers, recognising that they are the real experts and that their stories and life experiences should be central to developing and sharing good practice.
- We will make sure that people with learning disabilities are kept safe from abuse and neglect and are able to be independent and make choices
- We believe that communication is a basic right and will work in ways that ensure that individuals’ means of communication are supported and valued
- We are committed to developing the values, knowledge, skills and competencies of all those who support people with a learning disability
- As an organisation, we will be person centred and value our staff so that they can value the people we serve
- We are open to changing the way we work if this means that more people with learning disabilities can have better lives through what we do.
KEY POLICIES
If you wish to make a complaint about any of our services, please download and complete the form below and refer to our policy and procedure:
Making a Complaint (Easy Read)
Quality Policy Statement (EASY READ)
READ MORE ABOUT WHAT WE DO?
Tesco’s Bags of Help for Sensory Garden
New Directions has been shortlisted as one of three charities to receive a cash award from Tesco Bags of Help initiative. Monies awarded to New Directions will go toward an interactive sensory garden for disabled people living in the charity's...
Our Pride of Rugby Award Nomination
New Directions has been shortlisted this year as a possible winner of coveted annual Pride of Rugby Award 2017. On Friday 12th May at a glittering event at Coombe Abbey Hotel, hosted by RugbyFM and in the presence of the who's who in Rugby, the best...
New Directions’ History Now On Display
The history of New Directions from its early beginnings at Richmond Lodge in the 1900’s is now on display in our conference room at Head Office. Archive Volunteer Mark, who also uses New Directions’ services, presented this display board to special guests...
