OUR PROMISE
Our mission is to enable and support people with a learning disability to take control of their lives, to be as independent as they can be and to have the best quality of life possible.
OUR COMMITMENT TO YOU
We are committed to improving the lives of the people we support. Our person-centred approach puts the individual at the centre of all our activity – whether that involves providing day-to-day support or advocating for individuals on matters that directly affect them. We are committed to offering choices, independence, dignity, privacy, respect and promoting the rights of people with learning disabilities.
OUR RESOLUTIONS
In view of the values New Directions holds of respect, dignity, inclusion, empowerment, choice, independence and equality, we will:
Uphold and promote our belief that all individuals have the right to be treated with dignity and that each of us has a responsibility to treat others with respect.
Work together with the people we support, our colleagues and all partners and community groups to establish practices which express our values of diversity.
Endeavour to ensure that our facilities, resources and services are responsive, relevant and accessible to all who wish to access them.
HOW DO WE KEEP OUR PROMISE?
We will work in partnership with people with learning disabilities and family carers, recognising that they are the real experts and that their stories and life experiences should be central to developing and sharing good practice.
- We will make sure that people with learning disabilities are kept safe from abuse and neglect and are able to be independent and make choices
- We believe that communication is a basic right and will work in ways that ensure that individuals’ means of communication are supported and valued
- We are committed to developing the values, knowledge, skills and competencies of all those who support people with a learning disability
- As an organisation, we will be person centred and value our staff so that they can value the people we serve
- We are open to changing the way we work if this means that more people with learning disabilities can have better lives through what we do.
KEY POLICIES
If you wish to make a complaint about any of our services, please download and complete the form below and refer to our policy and procedure:
Making a Complaint (Easy Read)
Quality Policy Statement (EASY READ)
READ MORE ABOUT WHAT WE DO?
New Community Services at Lennon Court
Lennon Court is the new supported living service for disabled people opened and established in Rugby by New Directions. This accommodation and outreach service supports 11 learning disabled people in their own home. The individuals supported by...
A Journey Of Independence – Tina’s Story
Tina moved into one of New Directions’ supported living flats at the end of April 2017. Tina lives independently with support staff available to help with shopping, daily tasks, cleaning and personal care. Tina said, “The flat here is 100% better than the bedsit that...
A Passion For Learning – Ellen’s Story
Ellen who is supported by New Directions at the charity’s day activities service is attending a course called ‘Ready for Employment’ at her local college for three days a week. She finishes the course at the end of June and would like to find work helping people....
